Effective Date: Sept 2025
Website: https://southeastmetals.co.uk

At Southeast Metals, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

We may collect and process the following types of personal data:

• Contact information: name, email address, phone number, address.
• Transaction details: information relating to scrap metal sales, collections, or deliveries.
• Website usage data: IP address, browser type, device information, and pages you visit on our site (via cookies and analytics tools).
• Communications: messages or enquiries you send us via forms, email, or phone.

We use your personal information to:

• Respond to enquiries and provide customer support.
• Arrange collections, deliveries, and payments for metal recycling.
• Improve our website, services, and customer experience.
• Send updates about our services (only if you have opted in).
• Comply with legal obligations, including scrap metal licensing regulations.

We process your data under the following lawful bases:

• Contractual necessity: to provide services you request.
• Legal obligation: compliance with UK scrap metal regulations.
• Legitimate interest: improving services and ensuring security.
• Consent: where you have explicitly agreed (e.g., marketing communications).

We do not sell or rent your personal information. We may share your data only with:

• Service providers (e.g., IT support, payment processors) who assist us in running our business.
• Regulatory bodies or law enforcement if required by law.
• Logistics partners for arranging collections or deliveries.

All third parties are required to keep your information secure and only use it in accordance with UK data protection laws.

We retain your personal data only as long as necessary for:

• Fulfilling our services.
• Meeting legal and tax requirements.
• Resolving disputes or enforcing agreements.

After this period, data will be securely deleted.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal data (where legally possible).
• Restrict or object to certain processing.
• Withdraw consent (where processing is based on consent).
• Data portability (where applicable).

To exercise your rights, contact us at info@southeastmetals.co.uk.

Our website uses cookies to improve your experience. These may include:

• Essential cookies (for core site functionality).
• Analytics cookies (to understand website usage).

You can manage or disable cookies through your browser settings.

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

South East Metals
Email: info@southeastmetals.co.uk
Phone: 07308 177373
Address: Grove Farm, CM14 5NG, Brentwood, Greater London, England, United Kingdom

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.